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TERMS & CONDITIONS

Customer Care

Customer Care:

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At La Raji, we are committed to providing exceptional customer care to ensure your satisfaction with our products and services. Please review the following terms and conditions regarding our customer care policies:

 

1. Quality Assurance:
   - We take pride in curating and selling Moroccan luxury craftsmanship of the highest quality. Each item is carefully selected to meet our standards of excellence.

 

2. Authenticity Guarantee:
   - We guarantee the authenticity of all products sold on our platform. Each piece reflects the rich heritage and artistry of Moroccan craftsmanship.

 

3. Product Information:
   - We strive to provide accurate and detailed information about each product, including materials, dimensions, and care instructions. If you have any questions or need further assistance, our customer care team is here to help.

 

4. Order Processing:
   - Upon placing an order, you will receive an order confirmation email with details of your purchase. Our team works diligently to process and fulfill orders in a timely manner.

 

5. Shipping and Delivery:
   - We offer reliable shipping services to deliver your purchases to your doorstep. Please refer to our Shipping Policy for information on shipping times, costs, and delivery options.

 

6. Returns and Exchanges:
   - Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process. Please refer to our Return Policy for details on eligibility, procedures, and timelines.

 

7. Customer Support:
   - Our dedicated customer care team is available to assist you with any inquiries, concerns, or feedback you may have. Whether you need assistance with product selection, order tracking, or after-sales support, we are here to help.

 

8. Contact Information:
   - If you require assistance or have any questions regarding our customer care policies, please don't hesitate to contact us. You can reach our customer care team via email at support@laraji.com or through our website's contact form.

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Thank you for choosing La Raji as your destination for Moroccan luxury craftsmanship. We value your trust and look forward to serving you with excellence.

Privacy & Safety​

Privacy Statement for the La Raji Website

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The privacy of our visitors is important to us. In this privacy statement, we explain what personal data we collect and how we use it when you visit our website or make a purchase at La Raji.

 

1. Collected Personal Data:
   - Name: We collect your name when you place an order so that we can process and ship your order correctly.
   - Email Address: We collect your email address to send you order confirmations, shipping information, and any updates regarding your order.
   - Address: We collect your address to deliver your order to the correct location.
   - Payment Information: We collect payment information to process your order and receive payments. Please note that we do not store credit card details. All payments are processed through a secure payment gateway.

 

2. Use of Personal Data:
   - Orders: We use your personal data to process, ship, and keep you informed about the status of your order.
   - Customer Service: We may use your personal data to assist you with questions, requests, or complaints regarding your order.
   - Marketing Communication: With your consent, we may use your email address to send you information and offers about our products and services. You can opt out of these communications at any time.

 

3. Security of Personal Data:
   - We take necessary measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. We use secure servers and encrypted communication to protect your data.

 

4. Sharing of Personal Data:
   - We only share your personal data with third parties when necessary for processing and shipping your order, such as shipping partners and payment processors. We will never sell, rent, or share your personal data with other third parties for marketing purposes.

 

5. Retention Period of Personal Data:
   - We retain your personal data for as long as necessary to process your order and comply with legal obligations. After this period, we will securely delete your data.

 

6. Cookies:
   - Our website uses cookies to provide you with a better user experience. You can choose to disable cookies in your browser settings, but please note that this may affect the functionality of the website.

 

7. User Rights:
   - You have the right to access, correct, restrict, or delete your personal data. Please contact us using the contact information below if you wish to exercise these rights.

 

8. Contact Information:
   - If you have any questions, comments, or requests regarding this privacy statement or your personal data, please contact us at [contact information].

We reserve the right to change this privacy statement at any time. We recommend checking our privacy statement regularly for any updates.

Wholesale Inquiries

1. Contact Information:

  • If you require assistance or have any questions regarding our products, orders, or services, please don't hesitate to reach out to our customer care team.

  • Email: support@laraji.com

  • Phone: +31 6 17734906 (Monday to Friday, 9:00 AM - 5:00 PM GMT)

 

2. Product Inquiries:

  • For inquiries about specific products, including availability, features, or customization options, our customer care team is available to provide detailed information and guidance.

 

3. Order Assistance:

  • If you need assistance with placing an order, tracking your shipment, or modifying an existing order, please contact our customer care team for prompt assistance.

 

4. Returns and Exchanges:

  • We strive to ensure your complete satisfaction with every purchase. If you need to initiate a return or exchange, please refer to our Returns and Exchanges Policy or contact our customer care team for assistance.

 

5. Feedback and Suggestions:

  • Your feedback is valuable to us as we continuously strive to improve our products and services. Please feel free to share your thoughts, suggestions, or concerns with our customer care team.

 

6. Wholesale Inquiries:

  • For wholesale inquiries, including bulk orders, customizations, or partnership opportunities, please contact our wholesale department at wholesale@laraji.com.

 

7. Terms and Conditions:

  • By accessing or using our website, products, or services, you agree to abide by our Terms and Conditions. Please review our Terms and Conditions page for detailed information regarding your rights, obligations, and limitations when engaging with La Raji.

 

Thank you for choosing La Raji for your Moroccan luxury craftsmanship needs. We look forward to serving you with excellence and providing you with unforgettable experiences.

Payment Methods

Payment Methods:

At La Raji, we offer a variety of convenient payment methods to ensure a smooth and secure shopping experience for our customers. Please review the following payment options available for your purchases:

1. Credit Card:

  • We accept major credit cards, including Visa, Mastercard, American Express, and Discover, for seamless transactions. Your credit card information is processed securely through our payment gateway to protect your sensitive data.

 

2. Debit Card:

  • You can also make payments using your debit card associated with major banking institutions. Simply provide your card details during the checkout process for quick and hassle-free transactions.

 

3. iDEAL:

  • For customers in the Netherlands, we offer the iDEAL payment method, which allows you to make online payments directly from your bank account. iDEAL offers a secure and efficient way to complete your purchases with ease.

 

Secure Payment Processing:

  • Rest assured that all payment transactions conducted on our website are encrypted and securely processed to safeguard your financial information. We prioritize the security and privacy of our customers' data at all times.

 

Payment Confirmation:

  • Upon successful payment, you will receive a confirmation email detailing your order and payment information. If you encounter any issues during the payment process, please don't hesitate to contact our customer care team for assistance.

 

Payment Currency:

  • All prices listed on our website are in Euro (EUR) unless otherwise specified. Your payment will be processed in Euro, and any currency conversion fees may apply depending on your bank's policies.

 

Payment Terms and Conditions:

  • By completing a payment transaction on our website, you agree to abide by our Payment Terms and Conditions. Please refer to our Terms and Conditions page for detailed information regarding payment obligations, refunds, and dispute resolution.

 

Should you have any questions or concerns regarding our payment methods or policies, please feel free to reach out to our customer care team for assistance. Thank you for choosing La Raji for your luxury craftsmanship needs.

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