Shipping & Returns
Return Policy
Return policy for argan oil:
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1. Return period: The return period for argan oil is typically 14 days from the date of purchase. Within this period, you can return the product if you are not satisfied.
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2. Return conditions: To qualify for a return, the product must be unopened and in its original packaging. Ensure all seals and labels are intact.
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3. Return process: Contact the seller or customer service to initiate the return process. They will provide you with instructions on how to return the product. Send the product to the specified address, and the return costs are at your expense, unless the product is faulty or damaged.
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4. Refund: Upon receipt and inspection of the returned product, the seller will proceed with the refund within 7 days. The refund can be issued via the original payment method you used during the purchase.
Return policy for Moroccan pottery:
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1. Return period: The return period for Moroccan pottery is 14 days from the date of purchase.
2. Return conditions: To qualify for a return, the pottery must be in unused and undamaged condition. Ensure that the pottery is well-packaged and all original labels and seals are intact.
3. Return process: Contact the seller or customer service to initiate the return process. They will provide you with instructions on how to return the pottery. Send the pottery to the specified address, and the return costs may be at your expense unless the product is broken or damaged.
4. Refund: Upon receipt and inspection of the returned pottery, the seller will proceed with the refund within 7 days. The refund can be issued via the original payment method you used during the purchase.
Shipping Policy
Shipping Policy:
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1. Processing Time: We aim to process and dispatch purchased items within 2 working days from the date of order placement. Orders received after business hours or on weekends will be processed on the next working day.
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2. Delivery Time: Our standard delivery time for purchased items is within 5 days from the date of order confirmation. We work diligently to ensure timely delivery to our valued customers.
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3. Shipping Carrier: We utilize the reputable postal service provider, PostNL, for all our shipping needs. You can trust in their reliability and efficiency in delivering your packages.
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4. Non-Delivery: In the rare event that your order is not delivered within 5 days from the date of dispatch, please contact our customer service team at support@laraji.com. We are committed to resolving any shipping issues promptly and ensuring your satisfaction.
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Please note that delivery times may vary depending on your location and any unforeseen circumstances beyond our control. We appreciate your understanding and patience.
For any further inquiries or assistance regarding shipping, feel free to reach out to our dedicated customer service team. Thank you for choosing Lara Ji for your shopping needs.